Privacy Policy

Effective Date: July 17, 2026
Last Updated: July 17, 2026

Alsham Dough is operated by Lattakia INC (“Alsham Dough,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you provide when visiting, registering with, communicating through, or making purchases from alshamdough.com.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

We may collect the following categories of information.

Information You Provide

When you create an account, place an order, contact us, subscribe to our newsletter, or otherwise interact with our website, you may provide:

• Your first and last name

• Email address

• Telephone number

• Billing and delivery addresses

• Account username and password

• Company or business information

• Products ordered and order history

• Delivery instructions

• Messages, enquiries, reviews, or customer-service communications

• Marketing and newsletter preferences

• Payment-related information

Payment card information may be collected and processed directly by our authorized payment service providers. We generally do not store complete payment-card numbers or card security codes on our servers.

Information Collected Automatically

When you access our website, we and our service providers may automatically collect:

• Internet Protocol address

• Browser type and version

• Device type and operating system

• Language and time-zone settings

• Pages viewed and links selected

• Referring website or source

• Date, time, and duration of visits

• Shopping-cart and checkout activity

• Cookie identifiers and similar technical information

• Approximate location derived from your IP address

2. How We Use Your Information

We may use your personal information to:

• Create and manage your customer account

• Process, confirm, fulfil, and deliver orders

• Process payments and issue refunds

• Send order confirmations, invoices, and delivery updates

• Respond to questions, complaints, and support requests

• Communicate about products, services, availability, and account activity

• Maintain your shopping cart and website preferences

• Send newsletters, promotions, and special offers where permitted

• Personalize and improve the website and customer experience

• Measure website traffic and marketing performance

• Detect, investigate, and prevent fraud, abuse, and security incidents

• Maintain business, accounting, tax, and transaction records

• Enforce our terms, policies, and legal rights

• Comply with applicable laws and lawful government requests

3. Legal Grounds for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Performance of a contract, such as processing and delivering your order

• Your consent, such as subscribing to promotional emails

• Our legitimate business interests, including website security, fraud prevention, customer support, and service improvement

• Compliance with legal, tax, accounting, or regulatory obligations

• Protection of our rights or the rights and safety of others

You may withdraw consent at any time where processing is based on consent. Withdrawal will not affect processing completed before consent was withdrawn.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• Keep you signed in

• Remember items in your shopping cart

• Store website and language preferences

• Enable checkout and account functionality

• Understand how visitors use the website

• Measure advertising and promotional performance

• Protect the website against fraud and misuse

Some cookies are essential for the website to function. Other cookies, including analytics or advertising cookies, may be optional depending on applicable law.

You can manage cookies through your browser settings. Disabling essential cookies may prevent certain website features, including login, shopping-cart, or checkout functions, from operating correctly.

5. How We Share Information

We do not sell your personal information for money.

We may disclose information to trusted third parties that help us operate our business, including:

• Payment processors and financial institutions

• Delivery, shipping, courier, and logistics providers

• Website hosting and cloud-service providers

• Ecommerce software and technical-support providers

• Email, newsletter, and customer-communication services

• Analytics, advertising, and marketing platforms

• Accountants, auditors, insurers, lawyers, and professional advisers

• Fraud-prevention, cybersecurity, and identity-verification providers

• Government authorities when disclosure is legally required

These providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.

We may also disclose or transfer information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

6. Advertising and Analytics

We may use third-party analytics and advertising services to understand website usage, measure campaign performance, and show relevant advertisements.

These services may use cookies, pixels, or similar technologies to collect information about your device and interactions with our website.

Depending on your location, you may have the right to opt out of targeted advertising, cross-context behavioral advertising, or certain disclosures of personal information. You may exercise available choices through our cookie settings, browser controls, or by contacting us.

7. Email and Marketing Communications

You may receive transactional messages relating to your account, purchases, payments, deliveries, or customer-service requests.

We may also send promotional messages where you have consented or where otherwise permitted by law.

You can unsubscribe from promotional emails by selecting the unsubscribe link included in the email or by contacting us. Unsubscribing from marketing will not prevent you from receiving necessary transactional or account-related communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The duration of your account or customer relationship

• Order fulfilment and customer-service requirements

• Tax, accounting, and financial-record obligations

• Fraud prevention and security requirements

• Applicable limitation periods

• Legal or regulatory requirements

When information is no longer required, we may delete, anonymize, or securely restrict access to it.

9. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include encrypted connections, access controls, secure payment processing, system monitoring, and restricted access to customer information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account password and for notifying us if you suspect unauthorized account activity.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of certain processing

• Object to certain uses of your information

• Withdraw previously provided consent

• Request a portable copy of certain information

• Opt out of promotional communications

• Opt out of certain targeted advertising or data disclosures

• Appeal a decision concerning a privacy request

• Lodge a complaint with an applicable data-protection authority

Some rights may be subject to legal exceptions. For example, we may retain information necessary to complete transactions, prevent fraud, comply with tax obligations, resolve disputes, or establish legal claims.

To submit a request, contact us using the details at the end of this policy. We may need to verify your identity before completing the request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13, or a higher minimum age where required by applicable law.

We do not knowingly collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and delete it where required.

12. International Data Transfers

Our service providers may process or store information in countries other than the country in which you live.

Where required, we use appropriate safeguards designed to protect information transferred internationally. Privacy laws in other countries may differ from those in your jurisdiction.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. We recommend reviewing the privacy policy of every external website you visit.

14. Account Information

You may be able to review or update certain account details by signing in to your customer account.

You are responsible for ensuring that the information associated with your account is accurate and current.

To request account closure, contact us using the information below. Closing an account may not result in the immediate deletion of information we are legally or operationally required to retain.

15. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, by email, or through another appropriate method.

Your continued use of the website after an updated policy becomes effective means that the updated policy will apply to your subsequent use of the website, subject to applicable law.

16. Contact Us

For questions, concerns, or privacy requests, contact:

Lattakia INC – Alsham Dough
Website: alshamdough.com
Email: [email protected]

When submitting a privacy request, please include your name, contact information, the nature of your request, and any information reasonably needed to locate your account or order.